🔒 Warranty and Return Policy

At COOLECAR, we take pride in the quality of our electric vehicles. To give you full confidence when buying from us, we’ve implemented strict quality control and a clear 30-day return guarantee. If you’re not completely satisfied with your purchase, we’re here to help.

✅ Which Items Can Be Returned?

You can request a return, refund, or exchange within 30 days of delivery, provided that the item meets one of the following conditions:

• The product arrived damaged, broken, or defective

• You received the wrong size, color, or model

• The item is unused, unwashed, and in original condition, and it doesn’t meet your expectations

These conditions help ensure that returned products are eligible for further inspection or resale.

🚫 What Items Are Non-Returnable?

Unfortunately, we cannot accept returns under the following circumstances:

• The return request is made after 30 days from delivery

• The item has been washed, worn, or used improperly

• The item is returned without an RMA (Return Merchandise Authorization) form

👉 Note: Please make sure you contact us before sending anything back. Returns that lack an approved RMA cannot be processed.

🔁 How to Return an Item: Step-by-Step

To ensure a smooth and timely return process, follow these four steps:

1. Submit a ticket to our Support Center including:

   • Your order number

   • Product name

   • Reason for return

2. We’ll respond within 24 hours, providing an RMA form and our return address.

3. Ship the item as instructed on the RMA. Then send us:

   • The tracking number

   • A clear photo or scan of the shipping receipt

4. Once we receive the returned item, we will inspect and process your refund or exchange within 3 business days.

This process helps us handle your return as quickly and efficiently as possible.

⏱️ Refund Timeframe

Once your return is approved, your refund will be issued within the following timeframes:

Before refunds are issued, please allow our after-sales team 3–6 business days to review your returned item(s).

💸 Return Shipping Costs

We aim to keep our policy transparent and fair. However, please note the following:

• Return shipping costs are the customer’s responsibility

• We recommend using a registered shipping method with tracking

• Shipping fees are non-refundable under any circumstance

✉️ Before shipping back your item, always contact us to receive your RMA form and return address. This helps avoid delays and confusion.

📞 Need Assistance? We’re Here to Help

If you’re having trouble during the return process or have questions about your electric scooter, tricycle, or mini EV, please contact us. Our customer service team is committed to resolving your issue within 24 hours.